Automatic Dialing: Software as a Service (SaaS) Accessed in the Cloud ...
(PRWEB) February 16, 2012
Using in-the-cloud automatic dialer software to broadcast voice messages over the phone is the method of choice according to recent survey results conducted by Monarch Broadcast Messaging, one of the nation's leading providers of auto dialing software-as-a-service (SaaS). There were a number of reasons that were cited by customers who felt the online solution was advantageous.
"Let's face it," says Laurie Patterson, director of Monarch's broadcasting operations, "buying software and equipment can be costly, not only to purchase but to maintain. Customers have found that our in-the-cloud auto dialer solutions eliminate the upfront expense, eliminate the service contract and maintenance expenses, and eliminate the staff costs associated with managing an inhouse system."
Among the reasons why online, or in-the-cloud, automatic dialing software solutions are preferred are:
1) Automatic dialing software is limited by the number of connected phone lines that are available for outgoing calls. "Why would an organization purchase software that can send hundreds of calls a minute, when they may only have 2 or 3 lines available for outgoing calls? It defeats the whole purpose," says Patterson. "In order to send hundreds of calls per minute you would need to purchase T1 lines, and that is an additional expense that is completely unnecessary. An online service such as ours eliminates all of those fixed costs. And if you’re using VOIP (Internet calling), the expense can be prohibitive unless you are using the system constantly. Not to mention that VOIP calls tend to be degraded in both quality and reporting.”
