New Study Names Edmunds.com Most Popular Car Dealer Review Site
24.05.12
* *Bills itself as “the first automotive-specific study to analyze the use of social media and review sites by car buyers during the dealership selection process,” while at the same time ”auditing how dealers engage with consumers on these sites.”
“This study proves what we’ve known all along: Edmunds.com is the top online destination for serious car shoppers,” said Edmunds.com Senior VP for Dealer Initiatives Donna Sechrist. “We’re proud to offer a valuable platform to connect these high-quality customers to our nationwide network of dealers – especially those participating in our Direct Dealer Program.”According to the study, an estimated 22 percent of surveyed car buyers used Edmunds.com to help them select a car dealer, making it the top destination among all independent review sites like Yelp and Google Reviews. The study also found that 68 percent of car shoppers said that dealership reviews affected which dealership they visited when shopping for a vehicle.
Buick Beats Lexus? Buick LaCrosse vs. Lexus ES 350
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Can 'after market' auto body parts be repaired or replaced at the dealership?
Apr 22, 2009 by ReginaDarling | Posted in Maintenance & Repairs
Can a Mitsubishi Lancer EVO 2006 that has after market muffler be repaired or replaced at a dealership with the same parts? My teenager daughter was involved in a minor auto accident and I offered to pay for the damages rather than go through insurance. The owner of the other car (the Lancer) is providing estimates from Mom and Pop body shops stating that she can't go to the dealership for the parts are after market and they require specialty mechanics.... I asked her to get a third estimate from a local Mitsubishi dealership and she says they will just send her away. The rear bumper will need repair - there aren't any holes - just scratches. Although I am open to replacing the bumper for I know that is a resonable price. I am trying to be honest with paying for the repairs or replacement but don't want to be taken for granted either. The estimates provided also contain a clear coat on the bumper. If you could enlighten me any I can also provide the estimates I've rec'd for your review if that would help. Thanks for your answer and help.
1st estimate $1780.00
2nd estimate $1880.00
It depends the dealer and the service adviser.
Usually dealers only use OEM parts for repair of replacement. But accasionally they do use after market parts upon customers requests or brought there by customers.
For instance, last year I checked one car for A/C not cooling enough. The OEM compressor and magnetic clutch were price well over a thousand dollars, plus labor and freon, etc. The customer declined the job. After some times he brought an used compressor and clutch assembly to the shop and we did the replacement and recharging freon. The car is a Lexus 430
A few days ago, one of my co-worker installed an after market catalyst converter on a Corolla. The job involved cutting the original part off in the about middle of the cat exaust essembly, and connecting the new after market cat with the other half of the pipe.
These are what I can think of right now. Actually we used some non- OEM parts in older cars when we did not have parts in stock and we could not pick up one from other dealers in the erea. Since business is slow in a lot of places and trades, it is highly likely they will do the job even with after market parts.
Burnt | Apr 22, 2009
If it is not made by the manufacturer your going to have to buy another one. The dealerships would probably put it on if you asked.
Alex | Apr 22, 2009
they can be repaired or replaced by the dealership if your car's warranty is still on the car. im not sure about after the warranty. you can go see if you want to, but im not sure though.
adrian b | Apr 22, 2009
I would think that the dealership would install most any part that the customer wanted. It sounds like the owner might be afraid that the aftermarket muffler might void their warranty.
Clear coat is required, the paint times for a bumper should be in the 2-3 hour range, with an additional hour or so for clear coat. There will be some repair time to sand out the scratches and to fill any imperfections before priming.
I would expect a repair to cost somewhere in the $300-500 range, and replacement would be somewhat higher for the plastic cover only.
What kinda question is that? | Apr 22, 2009
Negotiating an auto deal after signing a contract?
Jul 02, 2009 by Marcus | Posted in Buying & Selling
I went to a dealer to talk about buying a car. We specifically talked about buying a 2009 mustang with a manual transmission. They had me fill out some paperwork for financing and then returned the next day. They said I was approved for a loan and that my car would be ready in a minute. At this point I had only viewed a select few cars, none btw had manual transmission etc.
We reviewed some more paperwork from a bank that approved me for a "loan". I accepted the loan, not a car, i thought. No test drives have happened or anything.
I am quite a pushover it seems because I left the dealership in the car, cos it really wasn't that bad. Now I have found out that the "new" car has been wrecked. Obviously on a test drive since there is no carfax report on it. They did a poor job of fixing the wreck.
I have not given them my down payment because they would not allow me to pay with my debit card, they wanted cash or check.
Since they don't have my down payment do I have any grounds to dispute this wrecked auto? It's obviously worth less than top dollar.
Thanks,
Marcus
Should I contact a lawyer or anyone before going back? Also they have my trade in, which I owned. It's a 1985 Porsche.
thanks for the quick responses btw.
Here is my plan. Tomorrow, go to the dealer with a quote on the repairs from a private shop to fix the vehicle correctly, A copy of the carfax report, Some balls. I will be polite yet stern and have a pre-contacted lawyers number in my phone JIC. What do you think?
REJECTION -
The new car buyer may discover a problem with the vehicle within the first few miles of his purchase. This would allow the new car buyer to reject the goods. If the new car buyer discovers a defect in the car within a reasonable time to inspect the vehicle, he may reject the vehicle. This period is not defined. On the one hand, the buyer must be given a reasonable time to inspect and that reasonable time to inspect will be held as an acceptance of the vehicle. The Courts will decide this reasonable time to inspect based on the knowledge and experience of the buyer, the difficulty in discovering the defect, and the opportunity to discover the defect.
The following is an example of a case of rejection: Mr. Zabriskie purchase a new 1966 Chevrolet Biscayne. After picking up the car on Friday evening, while en route to his home 2.5 miles away, and within 7/10ths of a mile from the dealership, the car stalled and stalled again within 15 feet. Thereafter, the car would only drive
drive in low gear. The buyer rejected the vehicle and stopped payment on his check. The dealer contended that the buyer could not reject the car because he had driven it around the block and that was his reasonable opportunity to inspect. The New Jersey Court said; To the layman, the complicated mechanisms of today's automobile are a complete mystery. To have the automobile inspected by someone with sufficient expertise to disassemble the vehicle in order the discover latent defects before the contract is signed, is assuredly impossible and highly impractical. Consequently, the first few miles of driving become even more significant to the excited new car buyer. This is the buyer's first reasonable opportunity to enjoy his new vehicle to see if it conforms to what it was represented to be and whether he is getting what he bargained for. How long the buyer may drive the new car under the guise of inspection of new goods is not an issue in the present case because 7/10th of a mile is cle
within the ambit of a reasonable opportunity to inspect. Zabriskie Chevrolet, Inc. v. Smith, 240 A. 2d 195(1968)
It is suggested that Courts will tend to excuse use by consumers if possible.
Do you think this will help my case?
yes dispute it and don't give them any money myself i would not accept it a new car that was in a wreck if it was wrecked it should have been on the carfax report ... if they give you any problem about giving you a different 2009 mustang tell them you a leaving and going strait to a lawyers office to see what you can do about it... there might even be away to return it with out paying anything and walk away owing nothing not even the loan but i am not sure about that part....
Dale (aka drc40m) | Jul 02, 2009
Wow.
I hope you had a big down payment because they might have ripped your head off so bad they dont care if you pay it or not.
Your contract is legal. The dealer COULD come after you for the down payment but might not.
And if it was large enough, it COULD get the deal cancelled.
Come up with some story, My girlfriend spent it on drugs, I got fired, my mom died, all of the above.
But, Im afraid you own it and the loan obligation is valid. The bank has nothing to do with anything except collecting your payments. Or repoing it and ruining your credit if you dont.
-------
The problem is, you accepted the car when you drove off in it. You BOUGHT it.
Unless its brand new, you dont have a right to expect it to have never been wrecked or to be perfect.
Therefore, the laywer may not be able to help you.
Buying a car doesnt mean, fininishing the paperwork, going home and then deciding if you want it. You decide that before you take delivery.
Most people test drive a car before they have their credit checked because if you dont like the car, your credit doesnt matter.
The dealer probably made a really good profit off of you and they are not going to just let you bring it back.
That said, you have some leverage in that you havent paid the down payment but you signed an agreement to do that so they might could win in court. And they have your trade in too. Id say your best case might be they say "never mind" on the down payment because they made enough without it.
Unless they claimed the car was brand new, its up to the buyer to satisfy themselves on the cars condition.
Your contract with the bank is solid. I think. And I dont think the dealer can legally repo a car with the bank as the lienholder.
But, I just cant see them walking away from a big profit just because you changed your mind. Legally, they dont have to. And you dont really have a legal case.
N | Jul 02, 2009
Sounds like you have some leverage here. The dealer will probably need your down payment to secure the loan. Even if you have signed a contract, there likely is no deal until you give them the down.
You've got to go back and unwind this deal. Tell them you want to be switched to a different car and a better deal or you are walking. All they have done is "spot deliver" the car - giving you the car without having the loan completely approved.
Find another car on the lot, tell them you want that one, renegotiate the price if you want to try, and go from there. This time, take a few minutes and inspect the car, will ya?
Good luck!
Uncle Bo | Jul 02, 2009
Can I walk away from an auto body shop repair I verbally agreed to?
May 17, 2008 by RandomQuestions.. | Posted in Maintenance & Repairs
I was hit in an accident this past week. After going through insurance, I was ready to take my car to get it fixed. I decided to ask the dealership where. They recommended a local shop in town near them -- it happened to be one of the insurance companies' preferred body shops so I figured why not. They are also partnered with Enterprise, so I was able to get a discount on a car rental.
I was told that since they didn't have the parts on hand, they would take my estimate to order the parts and I should come back next week. I had not signed any work order papers or anything -- just an "ok, i'll come back later."
After going home, I decided to do some research on the body shop. Only a handful of reviews came up (literally about 5), and about 2 of them gave bad reviews. I'm doing more research tomorrow. If I find that they are horrendous, is it too late for me to back out? They have ordered the parts and have my estimate, but thats it. I haven't signed any work orders and my car is w/ me
Even though they have the actual copy of the estimate the insurance company gave me, I made a copy of it before taking it to them.
I think you'll be okay, just ring 'em up and tell them you've changed your mind. They should be able to return any parts they've ordered and they haven't actually done any work.
It may be the case, though, that the only people who feel moved to post a review are usually those who feel aggrieved about something - there may be hundreds of satisfied customers who haven't bothered. Good luck with your research, a good idea.
| May 17, 2008
Check with your insurance company. If the shop is on the preferred list ,the body shop usually has to warranty the work as long as you own the car. If you have any problems with the body shop the insurance company that you pay will back you not the shop.
wrench.monkey | May 17, 2008
Often when returning parts the returner will be charged a 15% restocking fee. Since you had them order the parts, it would probably be the right thing to pay that for them.
Best regards,
Mike
Mike M. | May 17, 2008
Anyone know of good used car dealerships in the DC/MD/VA area?
Jun 09, 2010 by Bla Bla | Posted in Buying & Selling
I want to buy a car from a "reputable" car dealer-if they even exist anymore. I've had bad experience with dealers in the past and because of credit issues that is the only place I can turn to. Greatly appreciate it! I looked into Koons Auto Sales, anyone know if they are good, the reviews are mixed. Thnx again!
HONDA DEALERSHIP RIPOFF!!! help?
May 01, 2009 by Fabademiks | Posted in Maintenance & Repairs
i need help with my problem... i do not understand my charges and their so called "REPAIRS"
is there anyone i can call or speak to about this.
cus if theyre pulling a fast one im goin about a lawsuit or sumthin.
www.bassluniticfab@yahoo.com
Thank you guys for letting me know im getting ripped off FOR SURE. im going to speak with the MGR today and find out why my charges are that high
also, honda dealerships charge labor by the hour.. my area is $140hr how long does it take to co a Clutch Job??
They obviously charged you the inspection fee on top of the clutch job. They had to pull the transmission to do the clutch anyway. You're getting screwed. I worked at a place that tried to do similar thing a few years ago(4 months only). Where are you maybe same shop and I would like to see thee boss go down?
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Created as a free place for auto dealers to showcase their services, testimonials, vehicle videos and even auto listings, and to talk among themselves, and more »
PRLog.Org (press release)PCG works for and with an ever-growing number of auto dealers and dealer groups from all over the country to maximize results of their digital marketing PCG Automotive Website Awards Expanded to Include Design and Technologyall 4 news articles »
